Once the item(s) that you are trading in are received by Rebag, they are reviewed and evaluated. For orders with a single item being sold the outcome of the evaluation for the item will be one of the following:
- The item is of the expected value
Nothing changes, the item is accepted by Rebag and your Clair Trade order can be finalized
- The item is of higher value than expected.
You will be informed of the higher value and will receive either a partial refund on the initial order (if anything was paid at checkout) or some additional Rebag Credit (if you sold for more than you bought in your initial Clair Trade order.
- The item is of lower value than expected
You will be informed of the lower value and will have the ability to accept or reject the updated offer. If you accept the updated decreased offer, you may be asked to pay a remaining balance. If you reject the updated offer, we will send that item back to you and you will still have the ability to pay the remaining balance to finalize the purchase of the items that you are buying.
- The item is rejected by Rebag
You will be informed of the rejection and your item will be sent back to you. You will still have the ability to pay the remaining balance to finalize the purchase of the items that you are buying.
For lower offers and refused items, if you don’t take action to accept / reject the update within 72 hours, Rebag may cancel the entire Clair Trade order.
If your Clair Trade contained multiple items, the above-defined outcomes will apply to individual items. Any lower offer or item rejection will require you to take action but the final remaining balance will be the result of the combined outcome of each item.
All the details of your Clair Trade order are available at My Account > Clair Trades.