Buyout
Processing is estimated to take approximately two to three weeks after we receive your item. Your payout is then added to your Rebag account within approximately 40 business days after Processing is complete.
Consignment
When your item sells, your payout is added to your Rebag account within approximately 15 business days after the sale date. The exact payout isn't finalized until the sale is complete. See "What happens if the buyer of my item decides to return it?" for the pending period that applies before a sale is considered final.
Using your balance
Once added to your account, your balance can be used immediately to purchase items on Rebag online, in the app, or in our stores. Applying your balance toward a purchase also earns you a 10% Spending Bonus.
Bonus
Once your balance becomes available, it automatically increases by 1% per month for up to 9 months for up to a 9% Bonus.
Transferring your balance to your bank
Transfers aren't instant and can only be processed during business hours. Once a transfer request is accepted, funds are estimated to reach your bank within approximately 5–7 business days.
Transfer requests are subject to daily processing limits. If a request isn't processed, you can resubmit it the following business day or contact Customer Service. Any Bonus you've earned continues to accrue and remains available until the transfer is executed.
Early Transfer Fee
Balances transferred within 15 calendar days of being added to your account are subject to a 3% Early Transfer Fee, subtracted from your requested amount. After 15 calendar days, your balance is eligible for a free transfer.
What if my transfer doesn't show up?
If funds don't appear in your bank account within the expected window, your bank may have encountered a processing issue, most often a mismatch between the bank details on file and your bank's records. Check that your account and routing information are correct, and that your account accepts electronic transfers in the currency of your country of residence; if necessary, remove your bank account and add it again with the correct details. You can update your bank account and routing information in the payments section of your account. If a transfer fails, we'll add the funds back to your Rebag account and notify you by email. Still missing funds after that? Contact us at contact@rebag.com.
A note on timing
All timeframes above are estimates. Actual timing may be shorter or longer. Review our Terms of
Service for full details.