Rebag accepts U.S. returns as long as items comply with our return policy, are in the same condition as described on the product page, and still have the Rebag return tag attached. We can only honor returns through the following return process:
- For online orders, a return request must be submitted through your Rebag account within 7 days of delivery (as proven by the tracking number). You may create your return request for a return label by accessing it under "orders" in your account (Accessible via web browser only, not available on the app). Alternatively, returns are also accepted in stores (except for watches/jewelry) within 7 days of delivery. Rebag Rewards Diamond members may request a return through their Rebag account or in store within 14 days of delivery.
- In-store purchases can be returned in-store or a written request for a label must be emailed to firstname.lastname@example.org within 7 days of delivery (as proven by the tracking number). Please provide your order number. Rebag Rewards Diamond members may request a return within 14 days of delivery.
- The item must be shipped back to Rebag no later than 2 business days from when the prepaid return label was provided (as proven by the tracking number). The label will self void after 2 business days and cannot be used beyond that. Returns shipped after 2 business days will be rejected and sent back.
- Request a receipt as proof that the package has been scanned when dropping off at UPS. Rebag is not responsible for packages that do not appear as scanned.
- Shipment fees (if any) from Rebag to the customer are nonrefundable; however, when returned online no fees apply if the item being returned is $500 or more. If the item being returned is below $500 USD, a $20 fee will be deducted from the total refund for each return shipping label used.
- Upon receipt of the return, you will receive a refund to your original payment method, regardless of reason, within 10-15 business days, both for in-store and online returns.
Rebag cannot accept international returns. Please note, if an international package is returned to sender the client will be responsible for all incurred fees.
All Outlet items are Final Sale and cannot be returned. Rebag’s cancelation and return policies do not apply to Outlet items.